Senior Application Analyst

Senior Application Analyst

Posted 2 years ago

Responsible for the implementation of new applications, upgrades, and modifications to existing systems. Assist in the coordination of field support activities including application configuration, go-live support and on-going client support.

Responsibilities:

  • Install new applications, new components and upgrade existing applications.
  • Configure application settings and validate configurations performed by Application Analysts.
  • Define go-live and rollout support schedule.
  • Assist in the coordination of field support activities including go-live and rollout support activities.
  • Support users on new applications, modules and functionality.
  • Oversee analysis of necessary application modifications and work with appropriate MIT associates or vendors to coordinate modifications.
  • Provide advanced application troubleshooting support for applications.
  • Resolve critical issues independently as necessary.
  • Interpret end user requirements to help determine optimal solution and to identify potential issues related to user requests.
  • Evaluate the operational workflow that is applied to the system.
  • Create test plans and test new systems, version upgrades, and any system modifications.
  • Document all outcomes of testing.
  • Design database queries and create reports.
  • Proactively monitor applications to recommend improvements and ways to increase efficiency.
  • Participate in the maintenance of training materials and disseminate materials to users.
  • Provide timely, effective, and professional customer support on a 24×7 rotating basis.
  • Work with the help desk and support personnel on escalated issues to identify problems and resolve them.
  • Triage network, hardware, or workstation issues as required.
  • Coordinate vendor activities and manage vendor communications needed for support, issue resolution and escalation.
  • Provide assistance to Application Analysts and other team members as necessary.

Requirement:

Epic V2014/2017: HIM Certifications

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