Installs new applications, upgrades existing applications and provides go-live and rollout support. Support users on new applications, modules and functionality. Evaluates operational workflows and create system specifications from user requirements.

• Install new applications, new components, and upgrade existing applications.
• Configure application settings. Provide go-live and rollout support. Support users on new applications, modules, and functionality.
• Provide application troubleshooting support for the application(s). Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.
• Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
• Analyze business/clinical needs and requirements. Evaluate the operational workflow that is applied to the system.
• Create system specifications from user requirements. Create test plans and test new systems, version upgrades, and any system modification.
• Document all outcomes of testing. Design database queries and create reports utilizing a report-writing tool.
• Monitor application issues and evaluate issues as they arise.
• Write and maintain accurate and current documentation regarding application(s) supported by the team.
• Participate in the maintenance of training materials and disseminate materials to users. Provide timely, effective, and professional customer support on a 24×7 rotating basis.
• Work with the help desk and support personnel on escalated issues to identify problems and resolve them.
• Triage network, hardware, or workstation issues as required.
• Analyze necessary application modifications and work with the appropriate client associate or the vendor to coordinate the modification.
• Act as a liaison to the vendor for the client. Contact vendor to report escalations and obtain assistance with solving issues.
• Assist with the coordination of vendor activities including hardware or software installation

Our Client is a professional services organization with a matrix reporting structure. Associate’s roles may differ depending on the project, however, their position and title remains the same. Qualifications: Application implementation, troubleshooting, and support; Application testing; Related clinical or business experience; Bachelor’s degree or equivalent experience.

Required Skills:

• Epic-Beaker Certified – 2014 or later
• Experience with new Beaker implementations
• Experience with Beaker/Epic lab billing

Schedule & Travel:

• At least 1 month onsite at the beginning – then Every other week onsite (2 week remote, 2 week onsite)
• Travel to hospital sites will be required