Applications Analyst – Epic Ambulatory

Applications Analyst – Epic Ambulatory

Posted 2 years ago

Looking for an Applications Analyst with Epic Ambulatory Certification to work for a Healthcare IT Service company located in Yonkers, NY.

Required/Desired Skills:

  • Implementation
  • Epic Ambulatory Certification
  • Project Management
  • Epic Community Connect

Responsibilities:

Installs new applications, upgrades existing applications and provides go-live and rollout support. Support users on new applications, modules and functionality. Evaluates operational workflows and create system specifications from user requirements.

  • Install new applications, new components, and upgrade existing applications.
  • Configure application settings.
  • Provide go-live and rollout support.
  • Support users on new applications, modules, and functionality.
  • Provide application troubleshooting support for the application(s).
  • Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.
  • Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
  • Analyze business/clinical needs and requirements.
  • Evaluate the operational workflow that is applied to the system.
  • Create system specifications from user requirements.
  • Create test plans and test new systems, version upgrades, and any system modification.
  • Document all outcomes of testing.
  • Design database queries and create reports utilizing a report-writing tool.
  • Monitor application issues and evaluate issues as they arise.
  • Write and maintain accurate and current documentation regarding application(s) supported by the team.
  • Participate in the maintenance of training materials and disseminate materials to users.
  • Provide timely, effective, and professional customer support on a 24×7 rotating basis.
  • Work with the help desk and support personnel on escalated issues to identify problems and resolve them.
  • Triage network, hardware, or workstation issues as required.
  • Analyze necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
  • Act as a liaison to the vendor for Montefiore IT or the client.
  • Contact vendor to report escalations and obtain assistance with solving issues.
  • Assist with the coordination of vendor activities including hardware or software installation.

Client Company is a professional services organization with a matrix reporting structure. Associate’s roles may differ depending on the project, however, their position and title remains the same.

Qualifications:

  • Application implementation, troubleshooting, and support
  • Application testing
  • Related clinical or business experience
  • Bachelor’s degree or equivalent experience

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